REFUND POLICY

1. PURPOSE AND SCOPE 
This policy relates to the registration fees and refunds for activities
administered by the Australasian Implant Academy.

2. KEYWORDS 
Professional development, activities, workshops, courses, refund,
registration, cancellation

3. BODY OF POLICY 

    3.1. Background

This policy has been formulated to ensure consistency of practice with
regard to the processing of the Australasian Implant Academy
registration fees, cancellations and refunds.

3.2. Registration Fees 

3.2.1.  Attendees will be charged a registration fee based on recovery of
the direct costs associated with the implementation of an activity. This fee will
be adjusted if the activity receives financial support from an external agency
via an educational grant or sponsorship.

3.2.2.  A 10% deposit of the total tuition fee is required to secure a spot for
any AIA program.

3.2.3. Registrations are not confirmed until the deposit payment has been
processed and completed. After online registration is completed, a
confirmation email with course details is sent to the registrant, followed by a
separate email containing the invoice and receipt.

3.3. Transfers:

A transfer to an alternate course is possible for all courses, pending
availability. Applicants are required to withdraw from their original course
then enrol in another course. The withdrawal and cancellation policy
applies (see 3.4).

3.4. Withdrawal and cancellation 
 
3.4.1. Withdrawal

In the event that an applicant withdraws from any AIA course,
the following refund criteria are applied:

a. Withdrawal more than 10 weeks prior to course: 100% refund of course
fee

b. Withdrawal less than 4 weeks prior to course: 100% refund of course
fee

c. Withdrawal less than 14 days prior to course: 100% refund of the
course fee

3.4.2. Special consideration 

For applicants requesting special consideration less than 7 days from
the activity start date, the Course Executive, owing to extenuating or
compassionate circumstances will consider applications.

b. Applications less than 7 days prior to the scheduled start date must be
made in writing for consideration along with relevant supporting
documentation.

c. Should special consideration be granted, applicants will be eligible for
a 100% refund.

3.4.3. No shows

No portion of the tuition is refundable for registrants that fail to show.

3.4.4 Cancelled courses

If a course is cancelled, or the date is changed AIA will extend a full
refund. AIA will not be responsible for any costs incurred by the
registrant. This includes but is not limited to airfares, accommodation
and loss of work or incidentals.

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